Sean P. Oconnor White

SPOW9922@gmail.com

Profile:

Motivated individual always looking to improve my knowledge as an information technology professional. I’ve worked 10 years as a member in the United States Army which has given me the opportunity to serve as a leader, teaching and motivating individuals to meet the organization's goals. I strive to learn new and demanding tasks which will build on my knowledge in the IT field. I use swift critical thinking and on the spot judgment decision making, working with other members of the team to accomplish day to day responsibilities.

Education:

Purdue Global University Bachelor of Science in Cloud Computing and Solutions
Purdue Global University Associates of Applied Science: Information Technology - Networking (February 2020)
Information Technology Specialist MOS-T Course (January 2016 - March 2016)

IT Certifications:

CISCO Certified Network Administrator 200-105 Routing and Switching
CISCO Certified Entry Network Technician 100-105
CompTIA Linux +
CompTIA Security + SY0-501
CompTIA Network + N10-007

Work Experience:

Service Desk Tier 2 Administrator -Fort Bragg, NC | Kavaliro - July 2021 - Present

Update users' accounts, add/remove groups for personal and public shared folders, and build functional mailboxes in active directory
Work closely with customers through phone, serviceNow ticketing system, Bomgar chat, Skype, and email to resolve issues in a timely manner
Use different techniques such as ping, nslookup, and the Identity Services Engine(ISE) to resolve networking problems on different types of endpoints

Sr. AV/VTC Technician Fort Bragg, NC | Jacobs - January 2021 - July 2021

Communicate with users over the phone, through email, and requests submitted VIA SharePoint to schedule and troubleshoot Video Teleconference meetings
Configure and troubleshoot Cisco CODECs through web interface; Ensure connectivity through PowerShell
Configure, troubleshoot, and maintain 327 EZTV/Digital Signature boxes throughout the USASOC command; Track tickets through remedy

PC Technician - Fort Bragg, NC | Jacobs - May 2020 - January 2021

Installed, configured, and maintained desktop/laptop PCs
Managed mobile devices
Troubleshoot network connectivity issues and find resolutions to activate ports or instal new lines

SKILLS

HTML/CSS
JavaScript
API
Active Directory
Customer Facing Support
Work Priorities

PASSIONATE ABOUT

AWS Cloud
Infrastructure As Code: WS Serverless Application Model & CloudFormation
Continuous Learning

PROJECTS

This Rusume: Apart of the Cloud Resume Challenge